The Provider avails the Platform and Content to the Client as a turn-key corporate education service. The Services, i.e. the price and service level rules are contracted in the Service Level Agreement between the Provider and the Client.

The Provider is not an employee, affiliate, or spokesperson of the Client and their business.

Any marketing performed by the Provider must be diligently approved by the Client to ensure intention, and compliance with the Client's company ethics and access to employees.

The Provider makes Content available to the Client's employees and takes adequate effort to provide them with as thorough a view as possible about the Content so as to make informed career and study decisions. The Client determines what Content to make available and what Content might be applicable to the employee. The Client applies their own vetting criteria and the Provider only has an informed and consultative role in this activity, i.e. to market the Content adequately.

Tuition fees, listed for course pathways, are all inclusive of all services to deliver the full pathway to the Student. A pathway is a compilation of related subject matter modules that resemble a pedagogical whole. The cost of a pathway or course (however constituted) must be clearly indicated and agreed (contractually) between the Provider and the Client. The remuneration (cost) of an enroled course, and the payment thereof, must be described in the Service Level Agreement. The cost paid by the Student and that paid by the Client (of so contracted) clearly visible in the Service Level Agreement as well as what constitutes compliance and/ or non-compliance.

The Student agree to a relationship with the Provider for the purpose of receiving access to Content and tuition and support Services. The Provider liaises with the Student about enrolment, payment, tuition, administrative support (systems and cancellations) , and certification. The Client liaises with the Student about Content and study availability to the employee. The Provider supplies Content and Services as Online education and virtual customer and academic support Online via the Learning Management System and/ or customer support collaboration platform linked to the Content Management System that is part of the Platform.

Students are assessed by the Client to determine financial adequacy as well as consulting and informing about courses so that a clear and acceptable position can be reached to facilitate a beneficial enrolment. A student may not be proposed (for enrolment) who does not satisfactorily meet all admission requirements of the Client. The Provider cannot make any guarantees to a prospective Student that they will be enroled, it is the express right of the Client who issues a dictum to signify permission to the Provider. This dictum enables the Sales process and associated accounting in accordance to the agreed Service Level Agreement.

Enrolment (relative to the Provider) is continuous, e.g. classes are cohort based. On approval of the Client and employee becomes a Student upon enrolment.

The Client shares the personal details of the employee with the Provider for academic and administration purposes. This information may also be used to acquiesce regulatory agencies, be these government or other accreditation bodies.

The Client and the Provider will not engage in unethical practices, using the personal information of students. The Provider has published legal references on all of its Content web sites for public scrutiny.

The Student acknowledges and binds themselves to the Terms & Conditions and the Cancellations and Refunds requirements. The Client acknowledges that conditions apply to an enrolment in the event of any infraction on the binding conditions. Any cancellation or payment failure is processed according to our mutual agreements.

The Student, by agreeing to this, agrees Contractually on the Terms and Conditions and the Cancellation and Refunds policies. The Student binds themselves with the conditions and roles of the respective parties, viz. the Provider and the Client.
Any party to the Payment binds that party to the same. The Client and the Provider agree with each-other, here, and as stipulated in the Service Level Agreement between them.

Content, comprised of non-accredited short courses, accredited Diplomas, fully qualified and accredited Diplomas and Degrees, as well as International University Content, as partnered by the Provider, from time-to-time, is available to Students at the discretion of the Client and in accordance with availability from the Provider.

Students engage with educational content Online through the Platform that is also supported by Online customer service and academic subject matter experts at the Provider. Students who successfully complete online content is certified by the Provider with the issue of a respective certificate, diploma, or degree by the accreditation body.

Enrolment of a Student is performed by the Provider, while the recruitment, obtaining of information, and payment is performed by the Client. Payment may be comprised of tranches, and if so described in the Service Level Agreement and therefore may have liability enactment on both the Client and the Student by an agreed upon ratio. Payment is the remittance of all paying parties to equal the price of the Content option enrolled for.

To participate and successfully complete a programme, the Student requires a registered email account, access to a computer/ laptop/ tablet and stable internet connection. This computing device needs to be at least equivalent to an Intel i5 processor and have about 8Gb of ram. The internet connection should be at least 4Mbps with 80Gb of available data.

All information (including personal information) provided to the Provider, on registration, i.e. on creating an account, or while accessing Provider services and online courses, must be true, accurate and complete. Students are responsible for updating the Provider in the event of a change to information.

Under the age of 18 written consent and assistance from the Client as legal guardian to enter these Terms and Conditions is required. Any such registration is separately managed to ensure compliance with all applicable legal requirements.

On registration course fees are payable in South African Rand (ZAR) to the Provider in accordance with the contracted arrangements between the Provider and the Client. Neither the Provider nor the Client offer any payment terms, the full course fee is payable. The Course is paid for, not the separate or elected modules. as the pathway or logical whole described by the marketing materials and course page view.

Courses that are comprised of a pathway or modules must be completed as a whole. Each module requires time to complete and comprised of theory and assignments to be timed by the provided study planner. Assignments have a 48 hour time to mark and successive modules might be access restricted until an adequate pass-mark can be proven.

English is the language of instruction and administration for all learning programmes. All coursework that is required for assessment purposes must be written in English. This includes posts made on the discussion forums.

Only registered students, for an online learning programme, may participate in that programme. A student may not provide a username or password to any other person. They may not permit any other person to participate in the programme on their behalf and may not impersonate any other person. Any transfer of a course to another person must be agreed to by all parties. Penalties and or Fees may apply, i.e. as described in the Service Level Agreement between the Provider and the Client.

The Provider conducts online programmes and assessments of Students and is responsible for the academic grading and feedback to Students.

The Provider makes Student progress and related reports available to the Client, as contracted between them in the Service Level Agreement.

Cancellation of a programme is subservient to the Consumer Protection Act (CPA) of South Africa and the extended (but conformant) stipulations of this policy. A cancellation affects all parties and invokes the Service Level Agreement.

A cancellation must be made known in writing or any other recorded manner and form, within five (5) business days after the later date on which the agreement was concluded. A Student can use the Web Site’s/ Intranet Page's Live Chat function. A cancellation for results from the notification and serves to inform all parties in the conclusion of the cancellation and refund action.

A refund is subject to administrational costs of the parties and a Refund Calculator is used to determine this cost.

After the cooling-off period, a Student is not entitled to a refund of the course fees. Any refund arrangement, in such case, is at the discretion of the Provider. If any decision is taken, it concludes in ninety (90) business days of the decision. All parties are duly informed of the decision and how the figures and justification were reached.

The Provider reserves the right to suspend access to environments and/ or course materials in the event of a payment dispute. Any resulting discussion is conducted according to the guidance of the South African Labour Relations Act (LRA) Par. 69.

The Provider reserves the right to suspend access to course material in the event of payment infraction.

The Client acts as a mediator between the Provider and a Student (who is still an employee) for the purpose of determining the facts and resolving a dispute. All in observance of the LRA stipulations.

Where a Student's status of employment with the Client changes, it is the Client's prerogative (where any payments are still outstanding) to either fulfil them or cancel the Student's enrolment. A cancelation is invoked. The Student may continue with the Provider, by taking over the responsibility of payments where outstanding. Outstanding payments are sought from the respective party, viz. the Client and the Student (where applicable) by the Provider, independently, irrespective the employment status of the Student with the Client.

The Provider will endeavour to amicably resolve any such dispute.